Delivery Policy

When will I get my order?

Digital Items: Immediately (Download)

Physical Products:

Please allow 2 to 7 business days for your item(s) to be made before shipment. 

After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows: 

  • United States: Avg. 3 - 5 business days (after fulfillment).
  • Canada: Avg. 7 - 10 business days (after fulfillment). 
  • United Kingdom: Avg. 7 - 14 business days (after fulfillment).  
  • Australia: Avg. 14 - 20 business days (after fulfillment).  
  • Rest of the world: Avg. 15 - 25 business days (after fulfillment).

 

 

Where will my order ship from (Physical Products)?

We work with an on-demand order fulfillment company with facilities worldwide!

 

 

Will I be charged customs for my order (Physical Products)?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at artist@ignattius.com with your order number.